At Havde, we aim to deliver premium ethnic fashion and a smooth shopping experience. If there is an issue with your order, we are here to assist you.

Please read our Return & Exchange Policy carefully before initiating a request.

1. Eligible Return & Exchange Conditions

You may request a return or exchange if:

• The product delivered is damaged 

• The product received is defective 

• Wrong item was delivered 

• Wrong size was received compared to the ordered size 

• You are facing a size or fitting issue and would like to exchange the product 

• Product is missing items or accessories 

To qualify:

• The request must be raised within 48 hours of delivery 

• Product must remain unused, unwashed, and unworn 

• Original tags and packaging must be intact 

• Unboxing video and product images may be requested for verification

2. Exchange Availability

Exchanges are subject to:

• Product availability

• Serviceability in your location

• Successful quality inspection of returned item

If the requested size or product is unavailable, customers may receive:

• Alternate product option, or

• Refund as applicable

3. Non-Returnable Products

The following items may not be eligible for return or exchange:

• Products purchased during clearance or final sale

• Customized or altered items

• Used or washed products

• Products returned without original tags

• Products damaged after delivery due to customer handling

4. Return Pickup Process

Where reverse pickup service is available:

• Pickup will be arranged through our courier partner 

• Customers must securely pack the item before pickup 

• Pickup timelines may vary depending on the serviceable location 

If reverse pickup service is unavailable in your area, customers may be requested to self-ship the product to our return address. In such cases, customers can send the parcel through a “To-Pay Courier Service” or “Receiver Paid Service,” where the courier charges will be payable by us upon delivery, subject to approval of the return request.

5. Quality Check

Returned products undergo a quality inspection after arrival.

Havde reserves the right to:

• Approve the return/exchange

• Reject requests if products fail inspection

• Return the same item back to customer if policy conditions are not met

6. Exchange Timeline

Approved exchanges are generally processed within 5–7 business days after successful pickup and inspection.

Delivery timelines for exchanged products may vary based on stock and location.

7. Refund in Return Cases

If an exchange cannot be completed due to stock unavailability or other valid reasons, eligible refunds may be processed according to our Refund Policy.

8. Contact Information

For return or exchange support:

Havde

Email: mailto:support@havde.in Phone: +91 90416 06314Website: www.havde.in