At Havde, we strive to ensure that every customer receives products in excellent condition. In case you receive a damaged, defective, incorrect, or missing item, we are here to help.

Please read our refund policy carefully before placing an order.

1. Eligibility for Refund

Refunds are applicable only under the following conditions:

• Product received is damaged

• Product received is defective

• Wrong product delivered

• Item missing from the order

• Product substantially differs from the description on the website

To be eligible:

• The issue must be reported within 24 hours of delivery

• The product must be unused, unwashed, and in original condition

• Original tags, packaging, invoice, and accessories must be available

• An unboxing video and clear images may be required for verification

2. Non-Refundable Situations

Refund requests may not be accepted in the following cases:

• Minor color variation due to screen resolution or lighting

• Products damaged after use

• Products returned without original packaging or tags

• Requests raised after the return window

• Customized or altered products

• Orders refused at the time of delivery without valid reason

3. Refund Process

Once your return or refund request is approved:

• Pickup will be arranged where reverse pickup service is available 

• Returned products will undergo a quality inspection after receipt 

• Approved refunds will be processed within 5–7 business days 

Refunds will be credited as follows:

• For prepaid orders: Refunds will be issued to the original payment method used during purchase 

• For Cash on Delivery (COD) orders: Refunds will be credited to the bank account or UPI ID/shared payment details provided by the customer at the time of raising the return request 

Please note that shipping charges, COD charges, convenience fees, platform fees, or handling charges may be non-refundable unless the return is due to an error from our side, such as receiving a damaged, defective, or incorrect product.

4. Refund Timeline

• UPI / Wallets: 2–5 business days

• Debit/Credit Cards: 5–7 business days

• Net Banking: 5–7 business days

• Store credit

Bank processing timelines may vary depending on your financial institution.

5. Cancellation Before Shipment

Orders can be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled. Customers may initiate a return request after delivery if eligible under the Return Policy.

6. Failed Transactions

If an amount is deducted but the order is not confirmed, the amount is usually reversed automatically by the payment provider within 5–7 business days.

If the refund is delayed, please contact us with payment details.

7. Contact Information

For refund assistance:

Havde

Email: mailto:support@havde.in Phone: +91 90416 06314Website: www.havde.in